Privacy Policy

Lady L INUKA Fragrances

Effective Date: 22 July 2026

Privacy Policy
Lady L INUKA Fragrances we respects your privacy and is committed to
protecting your personal information in accordance with the Protection of
Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your
information when you visit our website or make a purchase.

1. Information We Collect
   When you use our website, we may collect the following information:
   Personal Information
    Full Name
    Email Address
    Phone Number
    Delivery Address
    Billing Address
    Order History
    Payment Information (processed securely by third-party payment
   providers)
   Technical Information
    IP Address
    Browser Type
    Cookies
    Pages Visited
    Device Information
    Website Usage Statistics
2. How We Use Your Information
   We use your information to:
    Process your orders
    Deliver your products
    Prevent fraud
    Respond to customer enquiries
    Communicate about your order
    Comply with legal obligations
    Improve our website and customer experience
    Send promotions, discounts and special offers (only if you agree)
3. Marketing Communications
   With your permission, we may send:
    Promotions
    Special Offers
    INUKA Updates
    New product launches
    Business Opportunities
    Exclusive Member Deals
   You may unsubscribe from marketing emails at any time by clicking the
   unsubscribe link or contacting us.
4. Cookies
   Our website uses cookies to:
    Analyse website traffic
    Remember your preferences
    Improve website performance
    Personalise your shopping experience
   You may disable cookies through your browser settings, although some
   website features may not function properly.
5. Payment Security
   We do not store your banking or card details.
   Payments are securely processed through trusted third-party payment
   gateways using encrypted technology.
6. Sharing Your Information
   We never sell your personal information.
   Your information may only be shared with trusted service providers such as:
    Payment providers
    Courier companies
    Website hosting providers
    Marketing platforms (where applicable)
   These providers only receive the information necessary to perform their
   services.
7. Data Security
   We take reasonable technical and organisational measures to protect your
   information from:
    Loss
    Theft
    Misuse
    Alteration
    Disclosure
    Unauthorised access
   While we strive to keep your information secure, no online system can be
   guaranteed to be completely secure.
8. Your Rights
   Under POPIA, you have the right to:
    Correct inaccurate information
    Withdraw consent for marketing
    Access your personal information
    Object to certain processing activities
    Request deletion of your information (where legally permitted)
    Lodge a complaint with the Information Regulator of South Africa
9. Product Reviews
   If you submit a product review, testimonial, or comment, we may publish it
   on our website together with your first name or initials unless you request
   otherwise.
10. Third-Party Links
    Our website may contain links to external websites.
    We are not responsible for the privacy practices or content of third-party
    websites.
11. Children’s Privacy
    Our website is not intended for children under the age of 18.
    We do not knowingly collect personal information from minors.
12. Data Retention
    We retain your information only for as long as necessary to:
     Fulfil your orders
     Provide customer support
     Comply with tax, accounting and legal obligations
13. Changes to This Policy
    We may update this Privacy Policy from time to time.
    Any changes will be published on this page with the updated effective date.
14. Contact Us
    If you have any questions regarding this Privacy Policy or how we handle
    your personal information, please contact us:
    Lady L INUKA Fragrances
    📧 Email: support@ladylinukafragrances.co.za
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    � WhatsApp: 064 640 5926
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    � Website: www.ladylinukafragrances.co.za
    
    POPIA Compliance Notice
    Lady L INUKA Fragrances processes personal information in accordance with
    the Protection of Personal Information Act, 2013 (POPIA). By using our
    website, you consent to the collection and processing of your personal
    information as described in this Privacy Policy